Frequently Asked Questions

Frequently asked questions

When will my standard shipping get to me ?

Your delivery time should be 7 working days. Please allow up to 3 working days for processing time and a further estimated 5 working days as orders placed with Royal Mail Standard delivery are expected to arrive within 5 working days. Please note there may be delays due with Royal mail to Covid 19.

Can I exchange my items?

No, we do not offer exchanges at the moment but you have the option to return your item(s). After your product is returned, We will issue you with store credit where you can get another item(s)

When will my Next day delivery get to me ?

Orders placed before 2pm will be shipped the same working day. Orders placed after 2pm will be shipped the next working day. Orders placed on weekends will be shipped on Monday.

Can I get a refund ?

Unless the items are damaged or faulty, we do not offer refunds. However, you may return your item(s) for store credit.

Can I cancel my order ?

Once you place an order, we can not cancel it. Please ensure you have the correct item(s) before placing your order.